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Questions, answered.

What is SceneRally?

SceneRally is an AI fantasy battle where viewers shape a shared story. During interactive rounds, you support one of two actions with Credits. The winning action determines the offered result for everyone to watch. Check the round entry for its actions and result type before confirming.

How do Credit purchases work?

Credit packs are one-time purchases, not subscriptions. See Pricing for pack sizes and prices. A purchase is complete after payment confirmation, and Credits are added once that payment is verified.

When are my Credits spent?

In an interactive round, Credits are reserved when you confirm your support. All the Credits you commit to the winning side in that round are spent once, only when its result actually begins playing in the shared stream. This still applies if you have left the page.

For example: commit 5 Credits, your side wins, and its scene begins playing → those 5 Credits are spent.

What if my side loses or the video fails?

Your reserved Credits return to your available balance if your side loses, neither side meets the minimum requirement, or the winning result is not delivered by the round's delivery deadline. A late result cannot charge those released Credits again.

Returning Credits means you can use them in another round. It is not a cash refund to your card or bank.

How is the winning action chosen?

Each side must meet the round's minimum Credit requirement to qualify. If both qualify, the higher total wins. If their qualifying totals are equal, one winner is selected at random. If neither qualifies, no new result is generated and the background video continues.

Can I change my choice or withdraw my support?

Once you confirm a commitment in an interactive round, you cannot withdraw it or switch sides. You can add more Credits to the same side before the round closes. Review the action and amount before confirming.

Am I buying a personal video or a cash reward?

No. Credits support an action in the shared story. Everyone watches the same result; you are not purchasing a private video or exclusive ownership of it. Credits and any in-product honours cannot be withdrawn as earnings or redeemed as cash rewards, and Credits cannot be transferred between users. Eligible refunds of an original purchase are addressed separately in the Refund Policy.

AI-generated scenes can vary in their exact details. The footage depicts fictional fantasy combat.

Where can I find the terms or get help?

Read our Terms of Use, Refund Policy, Privacy Policy and Content Policy. For help or a refund request, email cnvx.studio@gmail.com. Refund requests are reviewed and processed manually under the Refund Policy.